Privacy Policy

1. Introduction

Skill Nova ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our smart home devices and systems.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Contact us through our website or phone
• Request a consultation or quote
• Purchase or use our products and services
• Subscribe to our newsletter or marketing communications
• Create an account with our smart home systems
• Participate in surveys or feedback programs

Personal information may include:

• Name and contact information (email, phone number, address)
• Payment and billing information
• Home layout and configuration details for installations
• Device usage patterns and preferences
• Communication records and service history

2.2 Technical Information

We automatically collect certain technical information when you use our website or smart home devices:

• IP address and browser information
• Device identifiers and hardware information
• Usage data and interaction patterns
• Location data (with your explicit consent)
• Network and connectivity information
• Performance and diagnostic data

2.3 Smart Home Device Data

Our smart home devices may collect:

• Environmental data (temperature, humidity, light levels)
• Occupancy and motion detection data
• Energy usage patterns
• Device status and performance metrics
• Audio recordings (only when wake words are detected and with your consent)
• Video recordings (only from security devices and with your explicit consent)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Providing and maintaining our smart home services
• Processing orders and managing installations
• Customizing device settings and automation routines
• Providing customer support and technical assistance
• Monitoring system performance and security

3.2 Improvement and Development

• Improving our products and services
• Developing new features and functionality
• Analyzing usage patterns to optimize performance
• Conducting research and development

3.3 Communication

• Sending service updates and important notifications
• Responding to your inquiries and requests
• Providing marketing communications (with your consent)
• Sending security alerts and system status updates

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

• Cloud storage and computing services
• Payment processing companies
• Installation and maintenance contractors
• Marketing and analytics providers
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or investigations
• Emergency situations involving safety or security
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with appropriate notice and protection measures.

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security updates and patches
• Network security monitoring and intrusion detection
• Secure cloud infrastructure with enterprise-grade protection

5.2 Organizational Measures

• Employee training on data protection and privacy
• Access controls and need-to-know principles
• Regular security audits and assessments
• Incident response and breach notification procedures

6. Your Rights and Choices

Under applicable data protection laws, including GDPR and UK data protection legislation, you have the following rights:

6.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Verify the accuracy of information we hold about you

6.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences and settings
• Modify device configurations and automation settings

6.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests

6.4 Marketing Communications

• Opt out of marketing emails and communications
• Adjust communication preferences and frequency
• Withdraw consent for marketing activities

7. Cookie Policy

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active and for 7 years after closure
• Transaction records: Retained for 7 years for accounting and legal purposes
• Device data: Retained for the duration of service provision and up to 2 years afterward
• Marketing data: Retained until you withdraw consent or 3 years of inactivity
• Security footage: Typically retained for 30 days unless longer retention is required by law

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with appropriate protection levels
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

11. Third-Party Links and Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites or services. We encourage you to review their privacy policies before providing any information.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our services
• Requesting new consent where required by law

13. Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

14. Supervisory Authority

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113