Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Skill Nova ("Company," "we," "our," or "us") regarding your use of our smart home products, services, and website.

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Description of Services

Skill Nova provides smart home automation products and services including:

• Smart security systems and monitoring
• Intelligent lighting solutions
• Climate control and HVAC automation
• Home automation integration
• Installation, configuration, and maintenance services
• Customer support and technical assistance
• Software applications and cloud services

3. Eligibility and Account Requirements

3.1 Age and Capacity

You must be at least 18 years old and have the legal capacity to enter into contracts under applicable law. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3.2 Account Creation

Some of our services require you to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

4. Orders and Payments

4.1 Product Orders

When you place an order, you make an offer to purchase products or services at the specified price. We reserve the right to accept or decline your order. Order confirmation constitutes our acceptance of your offer.

4.2 Pricing and Payment

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices may change without notice, but changes will not affect confirmed orders
• Payment is due according to the terms specified in your order
• We accept major credit cards, debit cards, and bank transfers
• You authorize us to charge applicable fees to your chosen payment method

4.3 Installation Services

Installation services are subject to:

• Site survey and feasibility assessment
• Scheduling based on technician availability
• Additional charges for non-standard installations
• Customer preparation requirements as specified

5. Delivery and Installation

5.1 Delivery Terms

• Delivery timeframes are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• You must inspect products upon delivery and report damages within 48 hours
• Delivery may require adult signature and identification

5.2 Installation Process

• Installation appointments must be scheduled in advance
• A responsible adult must be present during installation
• You must provide safe access to installation areas
• Additional work beyond the original scope may incur extra charges
• We will provide system training and documentation upon completion

6. Warranties and Support

6.1 Product Warranties

We provide warranties as follows:

• Hardware products: Manufacturer warranties plus our additional 12-month service warranty
• Installation workmanship: 24-month warranty on our installation work
• Software and applications: Provided "as is" with regular updates and bug fixes

6.2 Warranty Limitations

Warranties do not cover:

• Damage from misuse, abuse, or negligence
• Normal wear and tear
• Damage from power surges, environmental factors, or acts of nature
• Modifications or repairs by unauthorized parties
• Products used outside their intended specifications

6.3 Support Services

• Technical support available during business hours
• Emergency support for security systems available 24/7
• Remote diagnostics and troubleshooting when possible
• On-site service calls subject to applicable charges

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Acceptable Use

8.1 Permitted Uses

You may use our products and services for lawful residential and commercial purposes in accordance with their intended design and our documentation.

8.2 Prohibited Activities

You agree not to:

• Use products or services for illegal activities
• Interfere with or disrupt our systems or networks
• Attempt to gain unauthorized access to our systems
• Reverse engineer, modify, or tamper with our products
• Remove or alter product identification or warning labels
• Use our services to harm, threaten, or harass others
• Violate any applicable laws or regulations

9. Intellectual Property Rights

9.1 Our Intellectual Property

All content, software, trademarks, and intellectual property related to our products and services remain our property or that of our licensors. You receive only the limited rights expressly granted in these Terms.

9.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our software and services for their intended purpose. This license terminates if you breach these Terms.

9.3 Customer Data

You retain ownership of any data you create or store using our services, subject to our rights to use such data as described in our Privacy Policy.

10. Limitation of Liability

10.1 Liability Cap

To the maximum extent permitted by law, our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.

10.2 Excluded Damages

We shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Costs of replacement goods or services
• Damages resulting from service interruptions
• Third-party claims or actions

10.3 Essential Services Exception

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or other matters where liability cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your breach of these Terms
• Your misuse of our products or services
• Your violation of applicable laws
• Third-party claims related to your use of our services

12. Service Availability and Modifications

12.1 Service Availability

We strive to maintain service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical difficulties.

12.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice. We will attempt to minimize disruption to your use of our services.

13. Termination

13.1 Termination by You

You may terminate your relationship with us at any time by:

• Closing your account
• Discontinuing use of our services
• Providing written notice of termination

13.2 Termination by Us

We may terminate or suspend your access if you:

• Breach these Terms
• Fail to pay applicable fees
• Engage in prohibited activities
• Request termination

13.3 Effect of Termination

Upon termination:

• Your right to use our services ceases immediately
• We may delete your account and data
• Outstanding payment obligations remain due
• Provisions that should survive termination will continue in effect

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, government actions, labor disputes, supplier failures, or technical infrastructure problems.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through:

1. Good faith negotiations between the parties
2. Mediation if negotiations fail
3. Litigation in the courts of England and Wales

15.3 Consumer Rights

If you are a consumer, you may have additional rights under applicable consumer protection laws that cannot be excluded by these Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and us.

16.2 Amendments

We may update these Terms periodically. Material changes will be communicated through our website or direct notification. Continued use of our services constitutes acceptance of updated Terms.

16.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16.4 Assignment

We may assign these Terms or our rights and obligations hereunder without your consent. You may not assign these Terms without our written consent.

16.5 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

17. Contact Information

For questions about these Terms or our services, please contact us:

18. Effective Date

These Terms are effective as of the last updated date shown at the top of this page and will remain in effect until modified or terminated in accordance with these Terms.